All orders are dispatched within 3 business days. Please keep in mind that delivery can take up to 3-10 business days within Australia. Our warehouse team operates during business hours Monday – Friday, excluding NSW public holidays. You’ll receive an email confirmation with your tracking number once your order has shipped. 

If you have any questions regarding your order, please email us:

customerservice_au@bestseller.com 

We offer free standard shipping on orders over $100 AUD. Orders under $100 have the below flat rate shipping fee: 

$9.95 AUD - Australia Post standard shipping (3-5 business days).

$15.95 AUD - Australia Post express shipping (2-3 business days).

Unfortunately, we can’t cancel / change your order, since we send your order information from the online shop directly to our warehouse system for a speedy delivery. 

Due to high stock turnover, we are unable to process exchanges or replacements, and our system does not support recreating orders on behalf of customers. For the quickest resolution, we recommend requesting for a refund or store credit through the returns portal, and placing a new order for the item/size you need.  We know you’ll find something else you’ll love!

Using our online return portal is a quick and easy way to initiate a return and let us know why you're returning the product. By selecting the reason for the return, you can help us improve our products and services based on your feedback.

Below is our portal for fast and easy returns:

https://portal.refundid.com/stores/vero-moda-au

We will notify you once we’ve received and inspected your returned item(s), and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Didn't quite find the answer you were looking for? For further assistance, please email us at customerservice_au@bestseller.com